An eSIM is a digital SIM built into your device that lets you activate a mobile data plan without a physical SIM card. It performs the same functions as a physical SIM for data connectivity. Most phones manufactured since 2018 support eSIM.
Most iPhones from XS/XR onward and many Android devices (Samsung, Google Pixel, etc.) support eSIM.
iOS: Settings → Cellular → Add eSIM.
Android: Settings → Network & Internet → SIMs → Add eSIM.
No. Your device must be unlocked (not restricted to a single carrier). On iOS 14+, go to Settings → General → About and check Carrier Lock. If it says "No SIM Restrictions", your device is unlocked.
Quick install (iOS 17.4+): In your My eSIMs page, tap the iOS button under 'Quick install' to open the eSIM setup directly. Or scan the QR code with Camera → tap 'Mobile Plan'.
Manual: Settings → Cellular → Add eSIM → Use QR Code → scan.
After adding, enable Data Roaming for the eSIM line when abroad.
Quick install (Android 10+): In your My eSIMs page, tap the Android button under 'Quick install' to open the eSIM setup directly (requires latest SIM Manager from Play Store). Or scan the QR code with Camera → tap 'Add Plan to Phone'.
Manual: Settings → Connections → SIM Manager → Add eSIM → scan.
Enable Data Roaming in mobile network settings when abroad.
The validity period starts when your eSIM first connects to a supported network at your destination, not when you install it. You can install before your trip and activate upon arrival.
Yes. Data Roaming must be enabled for your eSIM to connect to local networks. This does not incur roaming charges on your eSIM plan—you're using the data you purchased.
You can keep your physical SIM for calls and SMS and use the eSIM for data.
Set the eSIM as your mobile data line and enable Data Roaming only for the eSIM.
Turn off Data Roaming on your home SIM to avoid extra charges.
Our eSIM plans are data-only. You can make calls and send messages via apps like WhatsApp, FaceTime, Telegram, Skype, or iMessage over the data connection.
Your eSIM is available right away in the "My eSIMs" section of the app (when logged in). We also send it to your email so you can access it from there. Check your inbox and spam folder. You can install it before or during your trip.
Your QR code and activation details are always available in the "My eSIMs" section of the app when logged in. If you no longer have access, contact our support team with your order number or email.
Once an eSIM is deleted from your device, it generally cannot be reinstalled. Before deleting, make sure your plan validity has not started or has expired. If you accidentally delete an active eSIM, contact our support team — in some cases a replacement may be issued at the provider's discretion.